Privacy Policy

1. Information We Collect

When you use GlideSync, we collect the following information:

• Account Information: Name, email address, role (coach, skater, parent)
• Team Data: Schedules, sessions, announcements, invoices you create
• Usage Data: Login times, pages accessed (anonymized for support purposes)

2. How We Use Your Information

We use your information solely to provide and improve the GlideSync service:

• Deliver the core features (scheduling, session tracking, invoicing)
• Send urgent announcements if you opt-in to notifications
• Provide customer support (using anonymized logs)
• Improve the application based on usage patterns

3. Data Ownership and Control

You retain full ownership of all data you enter into GlideSync:

• You can export your complete data at any time
• Upon cancellation, we provide a full data export
• You can request deletion of your data at any time

4. Privacy by Design

GlideSync implements strict privacy boundaries:

• User Isolation: All data is tagged to your user ID. You can only see your own information.
• Role-Based Access: Coaches see their schedules, parents see their child's information, skaters see their own data.
• No Cross-Browsing: Users cannot browse or access other users' private data.
• Encrypted Storage: All data is encrypted at rest and in transit.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties, except:

• With Your Consent: When you explicitly share information (e.g., coach shares schedule with parents)
• Legal Requirements: If required by law or to protect our legal rights
• Service Providers: Infrastructure providers (Cloudflare) who help us run the service

6. Backend Access Policy

Access to raw data in the backend database is strictly controlled:

• Written permission is required before accessing any user data
• Day-to-day support uses only anonymized logs
• Any data access is logged and auditable

7. Data Retention

We retain your data for as long as your account is active:

• Active accounts: Data retained indefinitely
• Cancelled accounts: 30-day grace period for data export, then permanent deletion
• Deleted data cannot be recovered

8. Cookies and Tracking

GlideSync uses minimal cookies:

• Session cookies to keep you logged in
• No third-party tracking cookies
• No advertising cookies

9. Children's Privacy

While figure skaters may be minors, GlideSync is designed for use by parents and coaches. Parent/guardian consent is required for accounts involving minors.

10. Security Measures

We implement industry-standard security practices:

• HTTPS encryption for all data in transit
• Encrypted database storage
• Regular security updates and patches
• Secure password requirements

11. Your Rights

You have the right to:

• Access all your data at any time
• Export your data in standard formats
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt out of push notifications

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app announcement. Continued use of GlideSync after changes indicates acceptance of the updated policy.

13. Contact Us

For privacy-related questions or requests, please contact us:

• Email: toolife.rl(At)gmail.com
• In-app support contact form